Refund & Cancellation Policy

1. Everything is made to order

ChinnuX doesn't hold pre-printed stock. Each t-shirt, mug, and plate is printed specifically for your order after payment is confirmed, using the design you approved at checkout. This is why the cancellation and return rules below are stricter than for an off-the-shelf product.

2. Cancellations

You can cancel for a full refund if you contact us before your order enters production — in practice, within about 12 hours of placing it, whichever comes first. Email benjaminraosodi1@gmail.com with your order number as early as possible.

Once printing has started, an order can no longer be cancelled or refunded for a change of mind, a wrong size choice where a size guide was shown, or a mistake in customer-supplied artwork.

3. Damaged, defective, or wrong item

If your item arrives damaged, misprinted, defective, or materially different from the design you approved at checkout, we will replace it or refund it in full. Email benjaminraosodi1@gmail.com with:

• your order number,
• clear photos of the item and the issue,
• within 7 days of delivery.

We may ask you to return the faulty item; if so, we cover the return shipping cost for verified defects.

4. What isn't covered

• Change of mind on a custom-printed item after production has begun.
• Minor variation in colour between your screen and the printed result — screens and inks reproduce colour differently.
• Sizing issues where a size chart was available at the time of ordering.
• Errors in artwork or spelling that were present in the file you supplied and approved.
• Courier delays once an order has been dispatched (see the Shipping & Delivery Policy).

5. How refunds are issued

Approved refunds are sent back to your original payment method through our payment processor, Razorpay. Once approved, the refund is initiated within 2 business days and typically reflects in your account within 5–7 business days, depending on your bank or card issuer. Any shipping charge paid is refunded only when the whole order is cancelled before dispatch or the item was defective.

6. How to raise a request

Email benjaminraosodi1@gmail.com from the address used at checkout, with your order number and (for damage/defect claims) photos. You can also reach us via the details on our Contact us page. We respond within 1–2 business days.